Compassionate Canine ("we," "us," or "our") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"), use our services, or interact with us as a customer of our dog training company based in Sidney, British Columbia, Canada.

We are a private sector organization subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

By using the Site or our services, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use the Site or provide us with your personal information.

1. Information We Collect

We collect information to provide and improve our dog training services, including consultations, classes, and personalized training plans. The types of information we collect include:

Personal Information

• Contact Details: Name, email address, phone number, and mailing address (collected via contact forms, booking requests, or newsletter sign-ups).
• Payment Information: Billing details for services (processed securely via third-party payment providers; we do not store full credit card numbers).
• Service-Related Information: Details about your dog (e.g., breed, age, behavioral notes) and preferences for training sessions.

Non-Personal Information

• Usage Data: IP address, browser type, device information, pages visited, time spent on the Site, and referral sources.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to enhance your experience (see Section 6 for details).

We do not collect sensitive personal information (e.g., health data beyond basic pet-related details) unless voluntarily provided for service purposes

2. How We Collect Information

• Directly from You: Through online forms (e.g., contact us, booking inquiries), email communications, or phone calls.
• Automatically: Via cookies, server logs, and analytics tools when you visit the Site.
• From Third Parties: Such as payment processors or integrated services (e.g., Google Analytics for site performance).

3. How We Use Your Information

We use your information for legitimate business purposes, including:

• Providing and managing our dog training services (e.g., scheduling sessions, sending confirmations).
• Communicating with you (e.g., newsletters, updates on training tips, promotional offers—with opt-out options).
• Improving the Site and services (e.g., analyzing usage patterns).
• Processing payments and preventing fraud.
• Complying with legal obligations (e.g., tax reporting).

We will only use your information for marketing with your consent, which you can withdraw at any time.

4. How We Share Your Information

We do not sell your personal information. We may share it in limited circumstances:

• Service Providers: With trusted third parties who assist us, such as:
  • Google Analytics and Google Search Console for website analytics and search performance (data is anonymized where possible; see Google's privacy policy at https://policies.google.com/privacy).
  • Payment processors (e.g., Stripe or PayPal) for secure transactions.
  • Email service providers (e.g., Mailchimp) for newsletters.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• Legal Requirements: If required by law, such as in response to a court order or to protect our rights.

All third parties are contractually obligated to protect your information and use it only for the purposes we specify.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption for sensitive data and secure servers. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

The Site uses cookies to:

• Remember your preferences and settings.
• Analyze traffic and user behavior via Google Analytics.
• Enable essential functions (e.g., form submissions).

You can control cookies through your browser settings (e.g., opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout).

Note that disabling cookies may limit Site functionality.

7. Your Rights and Choices

Under PIPEDA and PIPA, you have rights regarding your personal information:

• Access: Request a copy of your information we hold.
• Correction: Ask us to update inaccurate or incomplete data.
• Deletion: Request removal (subject to legal retention requirements).
• Withdrawal of Consent: Opt out of marketing communications or cookie tracking.
• Complaints: Contact us or the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca/en/) or BC's Office of the Information and Privacy Commissioner (https://www.oipc.bc.ca/).

To exercise these rights, email us at meg@compassionatecanine.ca

We will respond within 30 days.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly. Parents or guardians should contact us if they believe their child has provided information.

9. International Data Transfers

Our primary operations are in Canada, and data is stored on servers in Canada or compliant jurisdictions. If data is transferred internationally (e.g., to U.S.-based services), we ensure equivalent protections via standard contractual clauses.

10. Retention of Information

We retain your information only as long as necessary for the purposes outlined (e.g., 2 years post-service for customer records) or as required by law. After that, it is securely deleted or anonymized.

11. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on the Site with the updated Effective Date. Significant changes will be notified via email or a Site notice. Continued use of the Site after changes constitutes acceptance.

12. Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

Compassionate Canine; 101-2265 Deerbrush Crescent, North Saanich, BC, Canada

Phone: 905-391-1459

Email: meg@compassionatecanine.ca

‍

‍